Accreditation
This course is approved by the Society of Human Resouce Management for one hour of credit hour toward PHR, SPHR and GPHR recertification.
proudly presents
How to Manage Problem Employees & Handle Difficult People
A SHRM accredited Masterclass with nationally renowned management expert Glenn Shepard
November 4, 2026
12:00 – 12:45 Central
Tuition is $197 for the general public, but it’s Free for chamber members (one of the awesome benefits of your chamber membership!).
Chamber members will receive an email when full registration opens. But if you’re an eager beaver high achiever, you can register early by clicking on this button:
Course Description
There is a science and a set of skills for:
● Getting people to respect your authority
● Becoming a strong, assertive leader that employees respect, without becoming an authoritarian jerk that they resent
● Eliminating unacceptable behavior such as arguing, insubordination, backtalk, and outright defiance
● Correcting people without demoralizing them
● Eliminating destructive behavior (like malicious office gossip) that kills company morale
It’s not about disciplining people. It’s about effectively setting and enforcing healthy boundaries.
It’s not about being mean. It’s about being clear.
Can you grasp the wisdom of mastery-level skills at psychologically and emotionally understanding people, at creating a relationship with your employees that transcends a mere superior-subordinate hierarchy at actually being an INFLUENTIAL voice in their lives?
What we’re discussing here should not be confused with “HR” or (only) management.
There is another distinctly different, fascinating area of management that can be even more valuable to you – with its own strategies and tactics. Something even more valuable than basic leadership skills.
It’s the PSYCHOLOGY of understanding why people do the things they do so that you can get them to do what you want them to do.
If you’re in management, I invite you to attend our upcoming webinar.
It contains high-level management and psychology content similar to what’s taught in MBA level classes at top business schools like Harvard. But unlike that Harvard MBA that will cost you $146,000, this won’t cost you a dime if you’re a chamber member.
Click this button for early registration:
I cannot emphasize enough how important this training is for all that are in management. I've trained with Disney, Hilton, and specified training in employee psychology. Glenn taught years worth of education in a very short time. Wish I had this available when I entered management.
I worked in management for 15 years for McDonald's, and this was more informative and practical than their training.
Now to be clear, I’m not suggesting that any webinar can replace a college degree.
But here’s what I will promise you.
If you’ll watch this webinar, you’ll learn more about how to get people to do what you want them to do in less than an hour than most managers learn in a lifetime.
That last part is really key, because good leaders never stop learning.
Here why this is so important for anyone in management.
Before we can hold our employees accountable for not crossing boundaries, it’s our job as managers to do two things.
1. Clearly define the boundaries
This sounds simple, but it’s not. Here’s why.
Would you fire an employee for theft? Nearly every manager answers Yes. And if someone embezzled $350,000 (the average amount according to the Hiscox Embezzlement Study: An Insider’s View of Employee Theft), you probably would.
But would you fire an employee for stealing a single Post-It Note? Probably not.
How about a box of Post-It Notes? Maybe.
How about a tractor-trailer load of Post-It Notes? Probably.
Somewhere in between a single Post-It Note and a truckload, there’s a boundary in your mind.
It doesn’t matter where that boundary is.
What does matter is that managers clearly communicate to employees exactly where that boundary lies. They’re not mind readers.
2. Enforce those boundaries with everyone
The manager of a medical practice in Dallas asked what to do about a nurse who had missed 30 days of work, when they only allow 10 sick days per year.
When asked why the nurse was allowed to take so much sick time, the practice manager responded “Because the doctor is a Softie and says she’s so valuable in the examination room that we need to ‘suck it up’ and put up with her attendance issues.”
This manager didn’t have an employee problem, she had a boss problem. Until he allows her to hold EVERYONE accountable, she won’t be able to hold ANYONE accountable.
Good managers need to know how to be Firm, Fair and Consistent – without being a jerk.
Click this button for early registration:
We’ll see you in class!
Yours in Servant Leadership,
Tara Bitzan
Executive Director
Alexandria Lakes Area Chamber of Commerce
203 Broadway Street
Alexandria, MN 56308
(320) 763-3161
In 20 years in the Navy and over 30 years in management, this course taught me better than any other.
This class is based on Glenn’s fourth book, How to Manage Problem Employees: A Step-By-Step Guide for Turning Difficult Employees Into High Performers, John Wiley & Sons, New York, New York
I took this course when Glenn presented it at the University of North Florida. This should be mandatory for upper management, elected officials and anyone who supervises even just one person. It was the most effective and relevant seminar I have ever attended.
I want to pass along a big thank you for Glenn's "How to Manage Problem Employees" Masterclass HR Director Laurie Gronlund from the City of Pierre shared this with city department managers. I have to say this is, bar none, the best tool I needed in my toolbox to manage difficult employees. Managing employees started in1993 for me and I've attended annual training if not multiple times per year since then. Of all the training classes, workshops and studies, this program was the most useful of all.
The material covered in this Masterclass is the same college-level content Glenn teaches in his in-person seminars. They’ve been hosted by over 440 colleges, universities, and chambers of commerce across the country, including:
Abilene Chamber of Commerce (Abilene, TX)
Abraham Baldwin Agricultural College (Tifton, GA)
Alabama Gulf Coast Area Chamber of Commerce (Gulf Shores, AL)
Alamogordo Chamber of Commerce (Alamogordo, NM)
Alexander City Chamber of Commerce (Alexander City, AL)
Amarillo Chamber of Commerce (Amarillo, TX)
Anderson Area Chamber of Commerce, Anderson, SC)
Andrews Chamber of Commerce (Andrews, TX)
Arkansas State University (Newport, AR)
Ashland Community College (Ashland, KY)
Ashtabula Area Chamber of Commerce (Ashtabula, OH)
Auburn University (Auburn, AL)
Augusta State University (Augusta, GA)
Augusta Technical College (Augusta, GA)
Austin Chamber of Commerce (Austin, TX)
Austin Peay State University (Clarkesville, TN)
Averett College (Danville, VA)
Baker College (Owasso, MI)
Baldwin Wallace University (Berea, OH)
Barrington Area Chamber of Commerce (Barrington, IL)
Barry University (Miami, FL)
Barton County Community College (Great Bend, KS)
Batesville Area Chamber of Commerce (Batesville, IN)
Bay City Texas Chamber of Commerce (Bay City, TX)
Baytown Chamber of Commerce (Baytown, TX)
Bedford Area Chamber of Commerce, (Bedford, IN)
Belton Chamber of Commerce (Belton, TX)
Benedictine University (Lisle, IL)
Bessemer Area Chamber of Commerce (Bessemer, AL)
Bethesda Chevy Chase Chamber of Commerce (Bethesda, MD)
Blount County Chamber of Commerce (Maryville, TN)
Bossier Chamber of Commerce (Bossier City, LA)
Bowling Green Chamber of Commerce (Bowling Green, KY)
Bowling Green Chamber of Commerce (Bowling Green, OH)
Briarwood College (Southington, CT)
Bristol Chamber of Commerce (Bristol. TN)
Brookings Area Chamber of Commerce (Brookings, SD)
Brownsville Chamber of Commerce (Brownsville, TN)
Bryan/College Station Chamber of Commerce (Bryan, TX)
Butler Community College (El Dorado, KS)
Butler County Community College (Butler, PA)
Calhoun Community College (Huntsville, AL)
Canandaigua Chamber of Commerce (Canandaigua, NY)
Canton Regional Chamber of Commerce (Canton, OH)
Cape Girardeau Chamber of Commerce, Cape Girardeau, MO)
Capital Region Chamber of Commerce (Albany, NY)
Carl Sandburg College (Galesburg, IL)
Carroll County Chamber of Commerce (Carrollton, GA)
Cazenovia College (Cazenovia, NY)
Cecil County Chamber of Commerce (Elkton, MD)
Cedar Park Chamber of Commerce (Cedar Park, TX)
Central Baldwin Chamber of Commerce (Robertsdale, AL)
Central Carolina Technical College (Sumter, SC)
Central Florida Community College (Ocala, FL)
Central Ohio Technical College (Newark, OH)
Chamber of Schenectady County (Schenectady, NY)
Chamber of Southern Saratoga County (Clifton Park, NY)
Chamber of Southwest Indiana (Evansville, IN)
Champaign County Chamber of Commerce (Champaign, IL)
Chattanooga Chamber of Commerce (Chattanooga, TN)
Chattanooga State Technical College (Chattanooga, TN)
Chicago Southland Chamber of Commerce (Homewood, IL)
Chipola Junior College (Marianna, FL)
Christian County Chamber of Commerce (Hopkinsville, KY)
Clarion University (Clarion, PA)
Clarksville Chamber of Commerce (Clarksville, TN)
Clay County Chamber of Commerce (Lineville, AL)
Clayton County Chamber of Commerce (Jonesboro, GA)
Clayton State University (Morrow, GA)
Clear Lake Area Chamber of Commerce (Clear Lake, TX)
Clemson Area Chamber of Commerce (Clemson, SC)
Cleveland State University (Cleveland, OH)
Cleveland/Bradley Chamber of Commerce (Cleveland, TN)
Coastal Carolina University (Conway, SC)
College of Coastal Georgia (Brunswick, GA)
Columbia County Chamber of Commerce (Hudson, NY)
Columbus State Community College (Columbus, OH)
Community Chamber of East Montgomery County (New Caney, TX)
Community Development Foundation (Tupelo, MS)
Conneaut Chamber Of Commerce (Conneaut, OH)
Conroe/Lake Conroe Chamber of Commerce (Conroe, TX)
Converse College (Spartanburg, SC)
Cookeville-Putnam County Chamber of Commerce (Cookeville, TN)
Cortland County Chamber of Commerce (Cortland, NY)
Covington-Tipton County Chamber of Commerce (Covington, TN
Crosby Huffman Chamber of Commerce (Crosby, TX)
Crossville-Cumberland County Chamber (Crossville, TN)
Cuyahoga Falls Chamber of Commerce (Cuyahoga Falls, OH)
Cy-Fair Houston Chamber (Cypress, TX)
Danville-Boyle County Chamber of Commerce (Danville, KY)
Darton College (Albany, GA)
Davenport College (Kalamazoo, MI)
Daytona Beach Community College (Daytona Beach, FL)
Decatur-Morgan County Chamber of Commerce (Decatur, AL)
Decorah Area Chamber of Commerce (Decorah, IA)
DeKalb College (Lawrenceville, GA)
Delgado Community College (New Orleans, LA)
Delta State University (Cleveland, MS)
Des Moines Area Community College (Ankeny, IA)
Detroit College of Business (Detroit, MI)
Dickson County Chamber of Commerce (Dickson, TN)
Dorchester Chamber of Commerce (Cambridge, MA)
Drake University (Des Moines, IA)
Dyersburg/Dyer County Chamber of Commerce (Dyersburg, TN)
East Arkansas Community College (Forrest City, AR)
East Georgia College (Swainsboro, GA)
East St. Tammany Chamber of Commerce (Slidell, LA)
East Tennessee State University(Johnson City, TN)
Eastern Iowa Community College (Davenport, IA)
Eastern Kentucky University (Richmond, KY)
Eastern Shore Chamber of Commerce (Fairhope, AL)
EDA of Jones County (Laurel, MS)
El Dorado Chamber of Commerce (El Dorado, AR)
Elizabethtown Community and Technical College (KY)
Encino Chamber of Commerce, Encino, CA)
Enterprise Chamber of Commerce (Enterprise, AL)
Evendale Chamber of Commerce (Evendale, OH)
Fairfield Chamber of Commerce (Fairfield, OH)
Farmington Chamber of Commerce (Farmington, NM)
Fenton Area Chamber of Commerce (Fenton, MO)
Fishers Chamber of Commerce (Fishers, IN)
Florida Atlantic University (Ft. Lauderdale, FL)
Florida State University (Panama City, FL)
Florida State University (Tallahassee, FL)
Floyd College (Rome, GA)
Forest Park Chamber of Commerce (Forest Park, OH)
Fort Bend Chamber of Commerce (Sugar Land, TX)
Fort Payne Chamber of Commerce (Fort Payne, AL)
Frankfort Area Chamber of Commerce (Frankfort, KY)
Franklin College (Franklin, IN)
Frederick Chamber of Commerce (Frederick, MD)
Frederick Community College (Frederick, MD)
Gainesville College (Gainesville, GA)
Gaithersburg-Germantown Chamber (Gaithersburg, MD)
Gallatin Area Chamber of Commerce (Gallatin, TN)
Gallup Chamber of Commerce (Gallup, NM)
Galveston Chamber of Commerce (Galveston, TX)
Gannon University (Erie, PA)
Genesee County Chamber of Commerce (Batavia, NY)
Georgetown Chamber of Commerce (Georgetown, TX)
Georgia College & State University (Milledgeville, GA)
Georgia Southern University (Statesboro, GA)
Georgia Southwestern State University (Americus, GA)
Georgia State University (Atlanta, GA)
Glenwood Springs Chamber Resort Association (Glenwood, CO)
Goodlettsville Chamber of Commerce (Goodlettsville, TN)
Goshen Chamber of Commerce (Goshen, IN)
Grand Island Chamber of Commerce (Grand Island, NE)
Greater Dalton Chamber of Commerce (Dalton, GA)
Greater Hamilton Chamber of Commerce (Hamilton, OH)
Greater Hot Springs Chamber of Commerce (Hot Springs, AR)
Greater Jackson County Chamber (Scottsboro, AL)
Greater Las Cruces Chamber of Commerce (Las Cruces, NM(
Greater Miami Chamber of Commerce (Miami, FL)
Greater New Braunfels Chamber of Commerce (New Braunfels, TX)
Greater Ocean City Chamber of Commerce (Ocean City, MD)
Greater Omaha Chamber of Commerce (Omaha, NE)
Greater Owensboro Chamber of Commerce (Owensboro, KY)
Greater Sarasota Chamber of Commerce (Sarasota, FL)
Greater Silver Spring Chamber (Silver Spring, MD)
Greater Springfield Chamber of Commerce (Springfield, IL)
Greater Springfield Chamber of Commerce (Springfield, OH)
Greater Statesville Area Chamber of Commerce (Statesville, NC)
Greater Tomball Area Chamber of Commerce (Tomball, TX)
Greece Chamber of Commerce (Greece, NY)
Greensburg / Decatur County Chamber (Greensburg, IN)
Greenville Chamber of Commerce (Greenville, TX)
Greenwood-Leflore County Chamber of Commerce (Greenwood, MS)
Gulf Coast Community College (Panama City, FL)
Hagerstown-Washington County Chamber of Commerce (Hagerstown, MD)
Hannibal Area Chamber of Commerce (Hannibal, MO)
Hardin County Chamber of Commerce (Elizabethtown, KY)
Harlingen Chamber of Commerce (Harlingen, TX)
Hastings Area Chamber of Commerce (Hastings, NE)
Henry Ford Community College (Dearborn Heights, MI)
Hernando Main Street Chamber of Commerce (Hernando, MS)
Hillsborough Community College (Tampa, FL)
Holdrege Area Chamber of Commerce, Holdrege, NE)
Holyoke Community College (Holyoke, MA)
Hopkinsville Community College (Hopkinsville, KY)
Horn Lake Chamber of Commerce (Horn Lake, MS)
Hot Springs Chamber of Commerce (Hot Springs, AR)
Hot Springs Community College (Hot Springs, AR)
Huntsville-Madison County Chamber, (Huntsville, AL)
Huron Chamber & Visitors Bureau (Huron, SD)
Illinois Valley Area Chamber of Commerce (LaSalle, IL)
Indian River Community College (Ft. Pierce, FL)
Indiana University Purdue University (Fort Wayne, IN)
Iowa lakes Community College (Estherville, IA)
Iowa Western Community College (Council Bluffs, IA)
Jackson College (Jackson, MI)
Jackson County Chamber of Commerce (Scottsboro, AL)
Jackson State Community College (Jackson, TN)
Jackson State University (Jackson, MS)
Jacksonville Area Chamber of Commerce (Jacksonville, IL)
Jacksonville Onslow Chamber of Commerce (Jacksonville, NC)
Jacksonville State University (Jacksonville, AL)
Jamestown Community College (Jamestown, NY)
Jasper Chamber of Commerce (Jasper, IL)
Jefferson Community College (Watertown, NY)
Jefferson State Community College (Birmingham, AL)
John Wood Community College (Quincy, IL)
Johnson City Chamber of Commerce (Johnson City, TN)
Jones County Chamber of Commerce (Laurel, MS)
Kankakee Community College (Kankakee, IL)
Kankakee Regional Chamber of Commerce (Bourbonnais, IL)
Kansas City Kansas Community College (Kansas City, KS)
Kearney Area Chamber of Commerce (Kearney, NE)
Kellogg Community College (Battle Creek, MI)
Kennesaw State University (Kennesaw, GA)
Kent State University (Warren, OH)
Kentucky Network for Development, Leadership and Engagement (Henderson, KY)
Kileen Chamber of Commerce (Kileen, TX)
Kilgore Chamber of Commerce (Kilgore, TX)
Kingsport Chamber of Commerce (Kingsport, TN)
Kirkwood Community College (Cedar Rapids, OH)
Kirkwood-Des Peres Area Chamber of Commerce (Kirkwood, MO)
Labette Community College (Parsons, KS)
LaGrange County Chamber of Commerce (LaGrange, IN)
Lake Houston Area Chamber of Commerce (Humble, TX)
Lake Michigan College (Benton Harbor, MI)
Lakeland Community College (Kirtland, OH)
Lamar County Chamber of Commerce (Paris, TX)
Lamesa Area Chamber of Commerce (Lamesa, TX)
Leander Area Chamber of Commerce (Leander, TX)
Lewis & Clark Community College (Godfrey, IL)
Lewisville Area Chamber of Commerce (Lewisville, TX)
Lexington Chamber of Commerce (Lexington, SC)
Lexington Community College (Lexington, KY)
Liberty-Dayton Area Chamber of Commerce (Liberty, TX)
Lima/Allen County Chamber of Commerce (Lima, OH)
Lindale Area Chamber of Commerce (Lindale, TX)
Livingston County Chamber of Commerce (Geneseo, NY)
London-Laurel County Chamber of Commerce (London, KY)
Longmont Area Chamber of Commerce (Longmont, TX)
Longview Chamber of Commerce (Longview, TX)
Lorain County Community College (Elyria, OH)
Louisiana State University (Alexandria, LA)
Louisiana State University (Shreveport, LA)
Lubbock Chamber of Commerce (Lubbock, TX)
Lufkin/Angelina County Chamber of Commerce (Lufkin, TX)
Lynn University (Boca Raton, FL)
Macomb Community College (Clinton, MI)
Macon State College (Macon, GA)
Madison County Chamber of Commerce (Anderson, IN)
Madison-Rivergate Area Chamber of Commerce (Madison, TN)
Maryville University (St. Louis, MO)
Massachusetts College of Liberal Arts (North Adams, MA)
Maury County Chamber & Economic Alliance (Columbia, TN)
Mayfield Graves County Chamber of Commerce (Mayfield, KY)
Maywood College (Scranton, PA)
McAllen Chamber of Commerce (McAllen, TX)
McKinney Chamber of Commerce (McKinney, TX)
McLean County Chamber of Commerce (Bloomington, IL)
McNeese State University (Lake Charles, LA)
Metro North Partnership (Westminister, CO)
Miami University (Middletown, OH)
Middle Tennessee State University (Murfreesboro, TN)
Middletown Chamber of Commerce (Middletown, OH)
Midland Chamber of Commerce (Midland, TX)
Minden South Webster Chamber of Commerce (Minden, LA)
Mississippi County Community College (Blytheville, AR)
Mississippi University for Women (Columbus, MS)
Monahans Chamber of Commerce (Monahans, TX)
Monroe County Community College (Monroe, MI)
Montgomery Chamber of Commerce (Montgomery, OH)
Morristown Area Chamber of Commerce (Morristown, TN)
Mountain View College (Dallas, TX)
Muncie-Delaware County Chamber of Commerce (Muncie, IN)
Murray State College (Tishomingo, OK)
Murray-Calloway County Chamber of Commerce (Murray, KY)
Nacogdoches County Chamber of Commerce (Nacogdoches, TX)
Naugatuck Valley Technical College (Waterbury, CT)
Neosho Community College (Chanute, KS)
New Braunfels Chamber of Commerce (New Braunfels, TX)
New Paltz Regional Chamber of Commerce (New Paltz, NY)
Norfolk Area Chamber of Commerce (Norfolk, NE)
North Baldwin Chamber of Commerce (Bay Minette, AL)
North Iowa Area Community College (Calmar, IA)
North Iowa Area Community College (Mason City, IA)
North Platte Chamber & Development (North Platte, NE)
Northeast Iowa Community College (Dubuque, IA)
Northeastern State University (Tahlequah, OK)
Northeastern Technical College (Cheraw, SC)
Northern Essex Community College (Haverhill, MA)
Norwood Chamber of Commerce (Norwood, OH)
Nunez Community College (Chalmette, LA)
Oak Ridge Chamber of Commerce (Oak Ridge, TN)
Obion County Chamber of Commerce (Union City, TN)
Ocean City Chamber of Commerce (Ocean City, MD)
Odessa Chamber of Commerce (Odessa, TX)
Ohio State University (Lima, OH)
Ohio University (Athens, OH)
Olive Branch Chamber of Commerce (Olive Branch, MS)
Opelika Chamber of Commerce (Opelika, AL)
Orange County Chamber of Commerce (Montgomery, NY)
Ostego County Chamber of Commerce (Oneonta, NY)
Ottawa Area Chamber of Commerce (Ottawa, IL)
Owensboro Community College (Owensboro, KY)
Oxford Chamber of Commerce (Oxford, OH)
Ozarks Technical Community College (Springfield, MO)
Paducah Area Chamber of Commerce (Paducah, KY)
Paris Junior College (Paris, TX)
Parker Area Chamber of Commerce (Parker, CO)
Pearland Chamber of Commerce (Pearland, TX)
Peoria Area Chamber of Commerce (Peoria, IL)
Perry County Chamber of Commerce (Tell City, IN)
Pflugerville Chamber of Commerce (Pflugerville, TX)
Pierre Area Chamber of Commerce (Pierre, SD)
Pine Bluff Regional Chamber (Pine Bluff, AR)
Piqua Area Chamber of Commerce (Piqua, OH)
Poplar Bluff Chamber of Commerce (Poplar Bluff, MO)
Portland Chamber of Commerce (Portland, TN)
Prairie State College (Chicago Heights, IL)
Prattville Area Chamber of Commerce (Prattville, AL)
Prestonsburg Community College (Prestonsburg, KY)
Queen Anne’s County Chamber of Commerce (Chester, MD)
Quincy Area Chamber of Commerce (Quincy, IL)
Radford University (Radford, VA)
Rainsville Chamber of Commerce (Rainsville, AL)
Rapid City Area Chamber of Commerce (Rapid City, SD)
Reading Chamber of Commerce (Reading, OH)
Redlands Community College (El Reno, OK)
Richland Area Chamber of Commerce (Mansfield, OH)
Richland Community College (Decatur, IL)
Ripley County Chamber of Commerce (Versailles, IN)
River Falls Area Chamber of Commerce (River Falls, WI)
Robert Morris University (Moon Township, PA)
Robertson County Chamber of Commerce (Springfield, TN)
Rockford Chamber of Commerce (Rockford, IL)
Rockville Chamber of Commerce (Rockville, MD)
Roger Williams University (Providence, RI)
Rogers-Lowell Area Chamber (Rogers, AR)
Rollins College (Winter Haven, FL)
Rome Area Chamber of Commerce (Rome, NY)
Roswell Chamber of Commerce (Roswell, NM)
Rowan County Chamber of Commerce (Salisbury, NC)
Ruidoso Valley Chamber of Commerce (Ruidoso, NM)
Rush County Chamber of Commerce (Rushville, IN)
Ruston-Lincoln Chamber of Commerce (Ruston, LA)
Sacred Heart University (Fairfield, CT)
Saginaw Valley State University (Saginaw, MI)
Sam Houston State University (Huntsville, TX)
San Angelo Chamber of Commerce (San Angelo, TX)
San Jacinto Community College (Pasadena, TX)
San Marcos Area Chamber of Commerce (San Marcos, TX)
Sante Fe Chamber of Commerce (Sante Fe, NM)
Savannah Technical College (Savannah, GA)
Schenectady County Chamber of Commerce (Schenectady, NY)
Scottsbluff/Gering United Chamber of Commerce (Scottsbluff, NE)
Seminole Area Chamber of Commerce (Seminole, TX)
Seminole Community College (Altamont Springs, FL)
Seward Area Chamber of Commerce (Seward, NE)
Sharonville Chamber of Commerce (Sharonville, OH)
Shawnee State University (Portsmouth, OH)
Shelby County Chamber of Commerce (Shelbyville, IN)
Shelbyville County Chamber of Commerce (Shelbyville, KY)
Sherman Oaks Chamber of Commerce (Sherman Oaks, CA)
Silver City Grant County Chamber of Commerce (Silver City, NM)
Sioux Falls Area Chamber of Commerce (Sioux Falls, SD)
Smith Mountain Lake Regional Chamber of Commerce (Moneta, VA)
Snead State Community College (Boaz, AL)
Somerset Community College (Somerset, KY)
South Georgia College (Douglas, GA)
South Lake Chamber of Commerce (Clermont, FL)
Southaven Chamber of Commerce (Southaven, MS)
Southeast Kentucky Chamber of Commerce. (Pikeville, KY)
Southeast Missouri State University (Cape Girardeau, LA)
Southeastern Community College (Burlington, IA)
Southeastern Louisiana University (Hammond, LA)
Southern State Community College (Hillsboro, OH)
Southwest Indiana Chamber of Commerce (Evansville, IN)
Spearfish Area Chamber of Commerce (Spearfish, SD)
Spencer County Regional Chamber of Commerce (Rockport, IN)
Springdale Chamber of Commerce (Springdale, OH)
Petersburg College ( St. Petersburg, FL)
Stark Stare College of Technology (Canton, OH)
State University of New York (Binghamton, NY)
State University of New York (Kingston, NY)
Statesville Chamber of Commerce (Statesville, NC)
Stephen F. Austin State University (Nacogdoches, TX)
Stow-Munroe Falls Chamber of Commerce (Stow, OH)
Sumter Chamber of Commerce (Sumter, SC)
Talbot County Chamber of Commerce (Easton, MD)
Tarrant County College (Ft. Worth, TX)
Technical College of the Low Country (Beaufort, SC)
Temple Chamber of Commerce (Temple, TX)
Terre Haute Chamber of Commerce (Terre Haute, IN)
Texas Christian University (Ft. Worth, TX)
Texas City-La Marque Chamber of Commerce (Texas City, TX)
Texas State Technical College (Abilene, TX)
Texas State Technical College (Waco, TX)
Texas State University (San Marcos, TX)
The Chamber of Southwest Louisiana (Lake Charles, LA)
Tipp City Chamber of Commerce (Tipp City, OH)
Tompkins County Chamber of Commerce (Ithaca, NY)
Tri County technical College (Anderson, SC)
Trident Technical College (Charleston, SC\
Troy Area Chamber of Commerce (Troy, OH)
Twinsburg Chamber of Commerce (Twinsburg, OH)
Tyler Area Chamber of Commerce (Tyler, TX)
Ulster County Regional Chamber of Commerce (Kingston, NY)
Universal City North Hollywood Chamber (North Hollywood, CA)
University of Akron-Wayne College (Orville, OH)
University of Alabama at Huntsville (Huntsville, AL)
University of Arkansas Community College (Batesville, AR)
University of Arkansas Community College (Hope, AR)
University of Central Florida (Orlando, FL)
University of Louisiana (Lafayette, LA)
University of Louisiana (Monroe, LA)
University of North Alabama (Florence, AL)
University of North Florida (Jacksonville, FL)
University of Pittsburgh (Bradford, PA)
University of South Alabama (Mobile, AL)
University of Southern Mississippi (Hattiesburg, MS)
University of Tennessee (Martin, TN)
University of the Ozarks (Clarkesville, AR)
University of Toledo (Toledo, OH)
University of West Georgia (Carrolton, GA)
University of Wisconsin Baraboo/Sauk County (Baraboo, WI)
University of Wisconsin Fox valley (Menasha, WI)
University of Wisconsin Marathon County (Wausau, WI)
University of Wisconsin Marinette (Marinette, WI)
University of Wisconsin Marshfield/Wood County (Marshfield, WI)
University of Wisconsin Parkside (Kenosha, WI)
University of Wisconsin Rice Lake/Barron County (Rice Lake, WI)
University of Wisconsin River Falls (River Falls, WI)
University of Wisconsin Sheboygan (Sheboygan, WI)
University of Wisconsin Waukesha (Waukesha, WI)
Urbandale Chamber of Commerce (Urbandale, IA)
Valdosta State University (Valdosta, GA)
Vermillion Area Chamber of Commerce (Vermillion, SD)
Virginia Highlands Community College (Abingdon, VA)
Walters State Community College (Morristown, TN)
Washington County Chamber of Commerce (Brenham, TX)
Washington County Chamber of Commerce (Hagerstown, MD)
Washington State Community College (Marietta, OH)
Waxahachie Chamber of Commerce (Waxahachie, TX)
Weatherford College (Weatherford, TX)
Western Kentucky University (Bowling Green, KY)
Wichita Falls Chamber of Commerce and Industry (Wichita Falls, TX)
Wilson College (Chambersburg, PA)
Woodlawn Chamber of Commerce (Woodlawn, OH)
Wyoming County Chamber of Commerce (Perry, NY)
Yankton Area Chamber of Commerce (Yankton, SD)
I attended this class through the Kingsport Chamber of Commerce. The most empowering statement I learnedand have practiced repeatedly is his "5 Magic Words". It has taken some by surprise and has made the culprit have to dig deep to explain their words or actions. This phrase, when stated unemotionally but firmly, can turn almost any situation around. Thank you for a simple but powerful statement which yields incredible results!
I'm a 25 year retired military vet and attended this class through the Opelika Chamber of Commerce. I didn't think I could learn much from this seminar. I was wrong. Glenn has many techniques that even the military could and should use. Not only should this training be given to leaders, but potential leaders as well.
I've been in a leadership role for 28 years and have attended many seminars on leadership. I attended this class through the Conroe Chamber of Commerce and by far, this has been the best.
Glenn’s delivery was direct and filled with common sense. My wife and I took Dave Ramsey’s Financial Peace University course and Glenn’s content and delivery very much reminded me of Dave’s course.
Excellent, excellent course! I have been to Tony Robbins seminars and rate Glenn Shepard right there with them – at a fraction of the cost!
I am a certified John Maxwell team member. I heard so many useable management tools in Glenn Shepard's class that I have never heard in my 40 year career.